介绍ManageBac

你们提出问题,我可回答问题。

综述

什么是ManageBac?

ManageBac能够有效地进行课程规划,评估以及报告,同时消除纸质工作,加强与家长和学生的沟通。

 

为什么我选择ManageBac?

ManageBac有超过2300个国际领先学校使用,而且在5个拥有国际文凭的学生中就有4个来自这些学校。

Managebac为协调员、教师、学生及家长提供一个替代纸质工作的云端系统。它是一个以课程为中心所设计的学习平台,用来支持有效实施和管理国际文凭项目。

 

我需要什么来运行ManageBac?

managebac是一个基于网络的应用程序,它被托管在我们云端。您只需要网络连接和启用了JavaScript的现代网络浏览器。我们推荐您使用谷歌浏览器以获得最好的体验,但是Safari 5、IE浏览器9或Firefox 12都能很好地在Mac和PC上进行运作。

 

ManageBac成本是多少?

ManageBac是一个按年限收费的服务。对于DP、MYP和PYP来说,用户单价随着学生数量的增长而减少。

 

ManageBac使用什么语言?

ManageBac界面使用英语和西班牙语,但是它支持Unicode(UTF-8)格式,支持输入所有主要语言的国际字符。

 

谁支持ManageBac?

ManageBac是由法利亚教育集团所提供的服务,由来自宾夕法尼亚大学的三位国际文凭学生于2007年成立。我们制定解决方案,以提高全球教育效率。

 

您和国际文凭有什么关系?

我们获得了两个国际文凭(IB)授予的许可证。第一个许可证是使用表格、课程和评估信息的许可证,第二个许可证是我们与IBIS集成,以便于自动注册考试账号。我们不是IBO的子公司、员工或附属机构。为确保公平竞争,IBO不支持任何软件公司,包括我们公司。

安装

实施安装,您需要从我这得到什么?

可以快速轻松安装ManageBac。无需技术指导,你可以进行运行操作,并在数个工作小时内学会并运行ManageBac。主要步骤是添加学生的帐户,您需要包含他们姓名以及他们电子邮件地址的列表(如果你未在文件中给出他们的电子邮件地址,我们可以提供帮助)。

我该如何注册ManageBac?

你可以直接在我们网站上注册。你也可以给我们打电话+ 1 866 297 7022(或以下任何数字)。

帮助和培训

ManageBac是建立在哪种语言上?

ManageBac建立在Ruby on Rails上。它完美的兼容W3C。

ManageBac被托管到什么地方?

ManageBac被托管到加拿大蒙特利尔的iWeb数据中心。如需获取更多信息,请了解基础设施。

 

我的文件备份了吗?

是的,在本地RAID存储中进行文件实时备份,每天在数据中心备份磁盘映像。加密记录,每周在单独设施上进行三次备份。如需获取有关更多信息,请了解基础设施。

 

一旦数据导入系统,我可以从ManageBac导出我的信息吗?

您可以通过一系列的PDF表格从程序手册中直接导出学生信息,我们从国际文凭中获取程序手册,或者您可以用Excel CSV格式导出单个数据字段。你也可下载学生提交的所有文件。

 

ManageBac很安全吗?

ManageBac致力于保持数据安全可靠,通过使用最佳实践保护我们的系统。这些范围从SSL连接到我们源代码的连续安全审查。

作为我们许可证与国际文凭的条件,我们将进行年度安全审查。如需更多详细信息,请参阅安全和规范页面。

技术

我在哪里可以得到额外帮助?

如果您有支持相关问题,您可以在线访问售后支持部门。如果您有其他问题,请给我们发邮件或致电+1 8662977022(或以下任何号码)。

 

你们提供什么样的支持?

我们保证24小时内给予电话或电子邮件回复,在正常营业时间内,我们通常会在数小时内回复您。我们还为处于安装阶段的协调员和工作人员提供在线培训课程。

Billing

When are invoices raised and due?

Invoices are raised annually based on your renewal month. For most schools, in the northern hemisphere renewal occurs in the fall and in the southern hemisphere during the winter.

Invoices are issued to your school’s designated Billing Contact by e-mail 30 days before your renewal date. For instance, if your account renews on November 15, your school’s Billing Contact will receive a PDF invoice via e-mail by October 15. Our standard payment terms are net 30, which means that invoices are due within 30 days from the date of issue.

If you require an early invoice, please feel free to contact us at invoice@managebac.com and include your student count by programme.

 

What payment methods do you accept?

We accept payment by credit card, cheque and bank transfer. Any administrator on your ManageBac account can pay via credit card by navigating to Settings > Billing. When a credit card is updated or entered in the presence of an outstanding invoice, payment will be processed immediately. Credit cards already stored on the system will be charged on the account’s renewal date.

Instructions for paying by wire transfer or cheque can be found directly on the invoice. Please note that it can take up to six weeks before your invoice is marked as paid if paying by foreign US$ check. For domestic US$ checks, reconciliation normally occurs within three to five working days.

We only accept payment by bank transfer for school in China currently, we are working to offer more payment options to schools in China.

 

How do I submit my purchase order?

A purchase order can be submitted directly through your ManageBac account by navigating to Settings > Billing > enter PO number and upload the file > Save Changes.

If you do not have access to your school’s ManageBac account, please email the purchase order to invoice@managebac.com.

Once we receive the purchase order, we will generate a new invoice that includes the purchase order number.

 

The student count on my invoice is incorrect. How do I adjust this?

If you notice a discrepancy, please contact us at invoice@managebac.com. If the invoiced student count is too high, please ensure that any non-active users are archived before contacting us.

Please feel free to contact us at support@managebac.com if you have any issues archiving your non-active users.

 

I see two student counts on my Billing tab: “Actual” and “Adjusted.” What is the difference?

Actual refers to the number of active student accounts on the system for a given service. Adjusted refers to the number of enrolled students reported to us by the school in a given service.

Since some schools do not upload all of their students, particularly in cases where they are using ManageBac for curriculum management, we bill on the basis of the reported “Adjusted” count of enrolled students in a given programme.

Please make sure your account administrators have archived all of your graduated and withdrawn students to prevent being invoiced for too many students.

 

I need a quotation before I can pay the actual invoice. Whom can I contact?

Quotation requests can be sent to invoice@managebac.com. Please allow 1-2 business days for the quotation request to be processed.

 

I have documentation (e.g. W-9, sole source letter, vendor forms, etc) that I need ManageBac to complete before I can issue payment. Whom can I contact?

Documentation requests can be sent to invoice@managebac.com.

 

How do I obtain a receipt for the invoice payment?

A receipt will be generated automatically within 3-5 business days of receiving payment. Receipts will be emailed automatically to the school’s Billing Contact and will also post to your Billing page.

For schools in China, we will provide Fapiao upon receiving payment. Schools need to provide an official name in Chinese , Tax ID and mailing address for sending the official tax receipt.

 

How do I update our school’s Billing Contact?

Schools can modify their Billing Contact by logging into their account and navigating to Settings > Billing.

Please note that one Billing Contact is allowed per account and that this person will receive the initial invoice as well as any correspondence about that invoice.

 

Are there penalties for late payment?

Invoices that are more than thirty days outstanding incur a late payment interest rate of 2% per month until payment is made.

In the very rare case that a school is more than sixty days past due, ManageBac reserves the right to suspend an account. We do everything possible to avoid this situation, and so long as the school remains communicative and provides an anticipated date of payment within 10 business days, we will not suspend the account.

 

I would like to add or remove modules on my ManageBac account. Whom should I contact?

Any requests to modify your subscription should be sent to your region’s Regional Director:

Americas: Stephen Worden (stephen@managebac.com)
Asia-Pacific: RVenus Lai (rvenus@managebac.com)
Europe, Middle East, and Africa: Kevin Piersialla (kevin@managebac.com)

 

Are there any multi-year plans or discounts available?

Yes, schools that subscribe for multi-year plans and pay two years up front will receive a 5% discount; schools that subscribe for three years and pay three years up front will receive a 10% discount. Please note that the full payment is due at the time of the subscription’s commencement.

To learn more, browse our multi-year FAQs

If you would like to subscribe to a multi-year plan, please contact us at invoice@managebac.com.

 

I would like to discuss my invoice by phone.

Please feel free to contact us at any of the following numbers:
US: +1 866 297 7022
UK: +44 208 133 7489
HK: +852 8175 8152
Australia: +61 2 8006 2335

Multi-year Agreements

How large of a discount can I get for subscribing to a multi-year plan?

We provide a discount of 5% of total fees for a 2-year subscription and 10% of total fees for a 3-year subscription.

 

When I need to make payment for a multi-year plan?

2-year or 3-year services fee payments must be received on or before the subscription start date to enjoy the discount.

 

What if my student numbers increase in Year 2 or Year 3?

ManageBac’s services fees are based on the number of enrolled students. If your total number of students in Year 2 or Year 3 increases, a supplementary invoice will be issued with the same discounted rate applied until the end of the subscription period.

 

Can I select a partial service for multi-year plan with the remaining services billed annually?

Yes, we offer this option. If you only want to subscribe for a multi-year plan for a given programme, but keep other services under an annual renewal, we can accommodate this.

 

I have already paid my 2018-2019 academic year subscription fees recently, but would like to subscribe to a multi-year plan for 2019-2021, can I do it now?

Yes. We can issue an early invoice to cover the next 2 or 3 academic years. Please contact invoice@managebac.com for assistance.

 

When does this offer expire?

Multi-year plans are reviewed annually and this 5% or 10% discount offer will be expire on Dec 18, 2018. Multi-year plans must be confirmed by Dec 18, 2018.

 

How does this multi-year plan benefit my school?

The multi-year plan saves schools money on the annual renewal of existing services and provides more stability by locking in the current pricing structure for existing services, meaning the school would be exempt from any pricing adjustments (besides changes in student numbers) for the duration of the multi-year subscription.

 

How can I sign up for multi-year plan?

You can confirm your multi-year plan via email to invoice@managebac.com or contact our Sales and Support team to confirm. Our finance team will send you an invoice of total subscription fee.

 

Can I have refund if I cancel my subscription before expiry?

Based on our terms of service, ManageBac’s services fees are non-refundable.

Ready to try ManageBac?

Powering Your Curriculum

波特兰办公室 (HQ)
Suite 1200, 121 SW Salmon Street
Portland, OR 97204
U.S.A.

芝加哥办公室
405 W. Superior Street, Suite 600A
Chicago, IL 60654-8559
U.S.A.

香港办公室
香港湾仔轩尼诗道99号
15层,1502室

伦敦办公室
76 Watling Street
London, EC4M 9BJ
United Kingdom

台北办公室
台北市 大安区敦化南路1区
259号,6层,邮政编码 10689

上海办公室
200041 中国上海市静安区石门一路116号308室 (创邑Space)

电话支持
China +400 009 9225

电子邮件(中国)
info_cn@managebac.com

微信公众号

 

Faria Education Group is a leader in international education systems & services.